REFUND POLICY
Refund & Return Policy
At Vylore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.
Returns
We accept returns within 7 days of delivery only if:
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The product received is damaged.
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The product received is defective.
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The wrong item was delivered.
To be eligible for a return, the item must be unused and in its original packaging.
Non-Returnable Items
Returns will not be accepted for:
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Incorrect model selected by the customer while placing the order.
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Change of mind after purchase.
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Normal wear and tear.
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Minor color variations caused by screen settings or photography.
Refund Process
Once your return request is approved and the product is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed within 5–7 business days to the original payment method.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
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Order Number
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Clear photos of the product
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Photos of the packaging
- Remember refund and return will only process if you have unboxing video
Email: contact@vylore.shop
Cancellation Policy
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
Contact Us
For any return, refund, or order-related queries, contact us at:
Email: contact@vylore.shop
We are committed to providing a smooth shopping experience and will do our best to resolve any concerns promptly.